Terms and Conditions of Purchase and Sale

1. Purchase

2. Price

3. Deliveries - Delivery Time

4. Payment

5. Warranty

6. Right of Withdrawal and 14-Day Return

7. Complaint

8. Business & Public Administration

9. Privacy and Security

1.0 Purchase

An agreement to purchase is reached when Wallrite AB confirms the order through an emailed order confirmation. The order confirmation is generated automatically by Wallrite AB's database without manual review. In case of any inaccuracies, such as price or delivery time, we reserve the right to correct this afterwards.

Orders can only be made in Swedish. Agreements are archived by Wallrite AB and are accessible through Wallrite AB's customer service.

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2.0 Price

Prices listed are exclusive of 25% VAT. Upon confirmed order, prices can only be changed due to circumstances beyond Wallrite AB's control, such as significant changes in raw material prices, currency fluctuations, or altered VAT rates.

Normal delivery time is 2-4 working weeks after we have received your order. In cases where an item needs to be ordered from a supplier, the delivery time may be slightly longer. Information about delivery time is indicated on the sent order acknowledgment. Current stock status is available under the "Stock Status" button on our website. You will be notified of any deviations from the normal delivery time or information on the website in connection with the order confirmation.

3.0 Deliveries - Delivery Time

Normal delivery time is 2-4 working weeks after we have received your order. In cases where an item needs to be ordered from a supplier, the delivery time may be slightly longer. Information about delivery time is indicated on the sent order acknowledgment. Current stock status is available under the "Stock Status" button on our website. You will be notified of any deviations from the normal delivery time or information on the website in connection with the order confirmation.

3.1 Business Package/Business Address

When ordering as a business with the delivery method "Business Package," the delivery is made only to the company's delivery address, weekdays between 08:00-16:00. Posten delivers without contacting you first. If no one is present to receive the delivery, a notice will be left, and you can then pick up the order at a Post Center or Postens Åkeri (Post's Transport Center).

Note: Private individuals cannot select the delivery method "Business Package." It is applicable only for business to business address, not P.O. box addresses.

3.2 Packaging

When ordering whole rolls, the material is delivered in its original packaging. If the delivery includes multiple rolls, they are bundled on a Euro pallet. Smaller quantities are rolled up in paper rolls. Accessories are bundled where possible or in specific accessory bags. A small fee may be charged for packaging, if applicable.

3.3 Drop Shipment

For larger orders, the products are delivered directly from the factory to the recipient. This is known as drop shipment. The recipient is informed well in advance of delivery about all the details related to the shipment.

3.4 Installation

Wallrite AB offers its customers the option to have writing surfaces installed according to the customer's specifications, for a fee. Due to varying designs and conditions, an hourly rate is usually charged, excluding travel and material costs. Upon request, a fixed installation price may be provided if feasible. Additional costs for travel, accommodation, and subsistence apply for installations at locations other than where the installers are based.

3.5 Delivery Delays

If there is a delivery delay, we will notify you via email. We will do everything in our power to fulfill your order. However, there may be occasions when it is impossible to complete the order, such as when our supplier cannot fulfill their commitment to us. We reserve the right to exempt ourselves from any compensation to the customer regarding delivery delays.

3.6 Transport Risk

Wallrite is responsible for the transport risk, meaning the risk of damage or loss of goods during transportation from our warehouse to you. In the event of a return, the responsibility lies with the purchaser. However, it is the recipient's responsibility to report any damaged goods immediately, no later than 5 working days from the delivery date. Damages are carefully documented with written descriptions and photographs.

3.7 Return of Goods

Returns of goods are only possible for intact, unopened packaging. In the event of a return, a return fee of 20% of the item's value will be charged. Any shipping costs associated with the return are borne by the purchaser.

3.8 Partial Order

If any of the items you have ordered have a significantly longer delivery time than other items, we may, in some cases, be required to split your order.

3.9 Unclaimed Orders

In the event that the purchaser does not claim a parcel delivery and the item is returned, a return fee will be charged as described above.

4.0 Payment

Wallrite AB presents prices excluding VAT. VAT is itemized separately. Shipping fees and any cash-on-delivery charges apply as indicated above. No other taxes or fees apply.

4.1 Refunds

Any refunds will primarily be processed through a credit invoice to your bank account, personal account, or bank giro account; alternatively, refunds may be issued via invoice. Refunds will be processed within 10 working days of receiving and approving your return.

4.2 Payment Options

You can choose from the following payment options:

• Invoice – Business customers are usually billed via invoicing. The invoice is primarily sent via the internet and secondarily by mail. Invoicing can occur after the delivery is completed and a credit assessment is approved. For installations, partial invoicing can be done for delivered materials before installation is carried out. Payment terms are 15 days net.
• Cash-on-Delivery/Payment upon Delivery – You pay at the post office or at your doorstep upon home delivery. For orders valued between 10,000-50,000 SEK, payment must always be made via a Postväxel (postal order). The maximum value for orders using cash-on-delivery is 50,000 SEK. Orders exceeding 50,000 SEK are delivered using direct bank payment, card payment, or installment. When using a Postväxel, it must be addressed to Posten as the recipient. A cash-on-delivery fee of 40 SEK applies.
• Direct Payment – For those connected to the online banking systems of SEB, Föreningssparbanken, Nordea, or Svenska Handelsbanken. When you choose to make a purchase, you are redirected to your online bank, where you log in as usual. The money is then deducted from your account when you approve the transaction.
• Bank/Credit Card via Svea Checkout for purchases on Wallrite's web shop – For those with VISA or Mastercard, excluding cards issued by foreign banks. Enter your card number and its expiration date. Funds are reserved on your account when you place the order and are withdrawn at the time of delivery. We use 3D Secure, a global security standard developed by VISA and Mastercard for online payments. Money transfer is carried out with SSL encryption, ensuring unauthorized access to your card details.
• Invoice via Svea Bank for purchases on Wallrite's web shop, following Svea Bank's customary credit check.
• Direct payment to Wallrite's bank giro for purchases on Wallrite's web shop. This payment option is handled manually by Wallrite's financial manager. The credit period is assessed after the customary credit check.
• Cash payment via Swish.
• In Wallrite's web store, customers with a PayPal account can choose to pay for their goods via PayPal.
• Wallrite offers international customers in countries where the banking system is restricted in Swedish banks the possibility to transfer payments via a special bank account linked to an internet bank.

Fees, such as transfer and currency conversion fees associated with different payment methods, are clearly stated and reimbursed by the buyer.

Information about the various payment methods is available upon request or when placing an order.

4.3 Security in Payments at Wallrite AB

Wallrite places a high priority on security regarding the payment options we offer. If you have questions about security or want to learn more about the payment methods we provide, please contact our Customer Service at phone: 08-254200 or contact your bank.

5.0 Warranty

Wallrite AB sells all products with a minimum of two years warranty. The writing surface itself comes with a 7-year warranty. The product warranty covers manufacturing defects and functional issues that can be traced back to manufacturing defects and that occur during the warranty period. For consumable items such as accessories, adhesive, cutting tools, etc., the manufacturer's warranty applies, which may be shorter than one year. For installations carried out by Wallrite's own installers, the same warranty as the product warranty is provided. All claims should be submitted in writing. A copy of the invoice must be attached to the claim. Refer to specific warranty terms.

For customers whose claim has been approved as a manufacturing defect, compensation is provided through a replacement delivery. Wallrite AB's warranty commitment only covers delivered goods and not any potential installation. Your receipt/warranty certificate is the same document for simplicity. It should be placed on the outside of the package in a plastic pocket, or alternatively included within the package. Keep the document safe as it is required when utilizing the warranty and claims rights. Installation and care instructions can be found on www.wallrite.se.

6.0 Right of Withdrawal and 14-Day Open Purchase

According to the Distance and Doorstep Selling Act, as a private customer, you have the right to withdraw your purchase within 14 days after receiving the product, without any specific reason. This is provided that the product and its packaging remain in an unchanged condition, i.e., unused and not damaged or destroyed. You are not allowed to use the product, but you can carefully examine it. Wallrite AB adheres to the Distance and Doorstep Selling Act. Private customers are responsible for the return shipping costs when exercising the right of withdrawal and the 14-day open purchase, see below under the heading "How to Make a Return." For the exercise of the right of withdrawal and the 14-day open purchase on computers and related accessories, the customer will be charged for functional testing and software reset according to the price list below.

• The 14-day right of withdrawal and open purchase does not apply to businesses. When exercising the right of withdrawal and open purchase, follow the instructions below:

• Notify Wallrite AB Customer Service and return the order within 14 days after receiving the order or a significant part of it. • The product must be in an unchanged condition, i.e., unused, undamaged, and not destroyed.

• Return the product in the original packaging with the custom inner packaging. Then, place this box in transport packaging equivalent to the packaging in which the product(s) were delivered to you.

• The product must be complete. This includes all accessories such as accessory sets, care and assembly instructions, and the transparent label, which should be included with the return.

Wallrite AB reserves the right, in cases where the return is not complete, to charge the cost price for the missing parts. A fee of 500 SEK will be charged for missing user manual or remote control. Wallrite AB will not accept packages sent cash on delivery.

How to Make a Return:

1. Fill out the return form. It is attached to the outside of the packaging in a plastic pocket or included inside the packaging. By doing this, we can provide you with better and faster service.
2. If your return weighs less than 20 kg, you can mail it through a Posten service point.
3. For returns over 20 kg, contact our Customer Service to receive a return shipping label. This is because Posten service points cannot handle packages weighing over 20 kg. We will adjust the payment for return shipping when we refund your money.
4. Remember that you are responsible for protecting the product during transport back to us. Package the product securely. The product must always be returned in the original packaging with the custom inner packaging designed to protect the product. Then, place this box in the transport packaging in which the product was delivered to you. If you no longer have this packaging, you can use equivalent packaging. Therefore, remember to keep these boxes, at least during the 14 days of the right of withdrawal and open purchase period.
5. Always send the return as a valuable shipment, i.e., as registered mail. Keep the receipt!

7.0 Complaint

According to the Consumer Sales Act, you have the right to lodge a complaint for 2 years for goods purchased after April 1, 2005. For goods purchased after this date, you have a 3-year complaint period, starting from the date you received the product. Wallrite AB applies the complaint rights under the Consumer Sales Act and also offers a warranty, see section 5. Warranty in our terms of purchase.

Wallrite AB inspects every shipment before it is sent to you. If, however, the product is damaged or incorrectly dispatched upon arrival, we undertake to rectify the issue free of charge.

It is important that you make a correct notification. In the case of a visible defect, this should be reported directly to the driver upon receipt of the product and to Wallrite AB's customer service. The packaging should be kept for potential claims to Posten in the event of transport damage. In the case of a hidden defect, this should be reported to Wallrite AB's customer service within 3 days of receiving the product.

A product that we have determined to be incorrectly dispatched or damaged will be replaced if you so wish, or we will refund the money along with the shipping cost. However, if you have ordered multiple items and are returning only one, we will not refund the entire shipping cost.

8.0 Companies & Public Administration 

For companies and public administration, we offer the following payment options: When purchasing via the Internet/Wallrite's Web-shop:

• Direct bank payment via bankgiro 
• Invoice payment via Svea Bank
• Card payment
• Cash payment via PayPal
• Cash payment via Swish

Please note that invoice payment as a payment option is not available for customers from companies & public administration since April 1, 2005.

9.0 Privacy, Security, and Protection of Personal Data

9.1 Personal Data 

When placing an order, you provide personal information such as name, address, and telephone number. If you choose to pay by credit card or installment, you must also provide your personal identification number. By registering and placing an order, you consent to us storing and using your information to fulfill Wallrite's obligations to you. We also document all communication via phone or email to provide expected service. Your personal information will not be disclosed to third parties. If you subscribe to our newsletter, we will send information and offers via email. You can unsubscribe from the newsletter through the current newsletter or our customer service.

According to the Personal Data Act, you have the right to access the information we have about you. In case of inaccuracies, incompleteness, or irrelevance, you can request correction or removal. Contact our customer service.

9.2 Cookies 

A cookie is a text file sent from a website to your computer, where it is stored as memory (session cookies) or as a small text file (text-based cookies). We use both types of cookies. Text-based cookies are used for certain statistics on products. Session cookies store login information and your shopping cart while you browse with us. They are deleted from memory when you close the browser. If your browser does not accept cookies, you cannot place an order online. You can change this in the browser settings.

3.0 Leverans

3.1 Leveranstid

• Normal leveranstid är 2-4 arbetsveckor efter att vi har mottagit din beställning. 
• I de fall en vara måste beställas från leverantör kan leveranstiden vara något längre. 
• Information om leveranstid finns angivet på översänt ordererkännande. 
• Aktuellt lagersaldo under knappen "Lagerstatus" på vår hemsida.
• Meddelande om eventuella avvikelser från den normala leveranstiden eller informationen på hemsidan får du i samband med orderbekräftelsen.

4.0 Betalning och Betalsätt

4.3 Betalningsalternativ
Du kan välja mellan följande betalningsalternativ

5.0 Garanti

6.0 Ångerrätt och Öppet Köp i 14 dagar

6.1 Distans- och hemförsäljningslagen

Den säger att du har som privatkund rätt att ångra ditt köp inom 14 dagar efter det att du har tagit emot varan och utan speciell anledning. Detta förutsatt att produkten och produktförpackningen är i oförändrat skick, dvs oanvänd och ej förstörd eller skadad. 

Du får inte använda varan men naturligtvis försiktigt undersöka den. Wallrite AB tillämpar Distans- och hemförsäljningslagen. Du som privatkund står för returfrakten vid åberopande av Ångerrätt och Öppet köp i 14 dagar, se nedan under rubriken ”Så här gör du en retur” Vid utnyttjande av ångerrätt och öppet köp i 14 dagar på datorer och tillbehör till dessa debiteras du som kund för funktionstest och återställning av programvara enligt nedan prislista. 

6.2 Ångerrätt och Öppet köp 14 dagar gäller ej företag. Vid åberopande av Ångerrätt & Öppet köp följ instruktionen enligt nedan: 

Meddela till Wallrite ABs kundservice och returnera beställningen inom 14 dagar efter det att du har mottagit beställningen eller en väsentlig del av den. • Varan ska vara i oförändrat skick, dvs oanvänd, ej förstörd eller skadad. 

Returnera varan i den ursprungliga produktförpackningen med det specialgjorda inneremballaget. Sedan ska denna kartong skickas i ett transportemballage som är likvärdigt som det varan/varorna levererades i till dig. 

Varan ska vara komplett. Detta innebär att alla tillbehör såsom tillbehörsset, sködsel- och monteringsanvisningar samt transperent etikett skall vara med returen. 

Wallrite AB förbehåller sig rätten att i de fall returen ej är komplett, debitera självkostnadspris för de saknade delarna. Saknas bruksanvisning eller fjärrkontroll debiteras 500:-. Wallrite AB kommer ej lösa ut paket mot postförskott.

6.3 Så här gör du en retur:

1. Fyll i returblanketten. Den sitter på utsidan av förpackningen i en plastficka, alternativt i förpackningen. Genom att göra detta kan vi ge dig en bättre och snabbare service.
2. Om din retur väger mindre än 20 kg postar du den via Postens serviceställe.
3. Vid returer över 20 kg kontaktar du vår kundservice för att få utsänt en returfraktsedel. Detta för att Postens serviceställe inte kan hantera paket som väger över 20 kg. Betalningen för returfrakten justerar vi i samband med utbetalningen av dina pengar.
4. Tänk på att du har ansvaret för att produkten är väl skyddad under transporten tillbaka till oss. Paketera varan väl. Varan ska alltid returneras i den ursprungliga produktförpackningen med det specialgjorda inneremballaget som är tillverkat för att skydda produkten. Lägg sedan denna kartong i det transportemballage som produkten levererades i till dig. Om du inte har kvar detta emballage går det självklart bra med likvärdigt emballage istället. Tänk därför på att spara dessa kartonger, åtminstone under de 14 dagar som Ångerrätt & Öppet Köp gäller.
5. Skicka alltid returen som värdegods, dvs. som rekommenderad post. Spara kvittot!

7.0 Reklamation 

7.1 Reklamationsrätt enligt konsumentköplagen

Enligt Konsumentköplagen har du som kund reklamationsrätt i 2 år för varor köpta efter den 1 april 2005. har du 3 års reklamationsrätt, efter det att du har tagit emot varan. Wallrite AB tillämpar Konsumentköplagens reklamationsrätt och erbjuder även garanti, se punkt 5. Garanti i våra köpvillkor. 

Wallrite AB besiktigar varje försändelse innan den skickas till dig. Skulle varan ändå vara skadad eller felaktigt expedierad när den anländer, så åtar vi oss att kostnadsfritt åtgärda felet. 

Det är viktigt att du gör en korrekt anmälan. Vid synligt fel ska detta anmälas direkt till chauffören vid mottagandet av varan och till Wallrite ABs kundtjänst. Emballaget bör sparas för eventuell reklamation till Posten vid transportskada. Vid dolt fel ska detta anmälas till Wallrite ABs kundservice inom 3 dagar från mottagandet av varan. 

En produkt som vi har konstaterat vara felaktigt expedierad eller skadad kommer att bytas ut om du så önskar, eller så betalar vi tillbaka pengarna tillsammans med fraktkostnaden. Om du har beställt fler varor än den du returnerar betalar vi dock inte tillbaka hela fraktkostnaden.

8.0 Företag & offentlig förvaltning

För företag & offentlig förvaltning erbjuder vi följande betalningsalternativ vid köp via Internet/Wallrites Webshop:

• Direktbanksbetalning via bankgiro 
• Fakturabetalning via Svea Bank
• Kortbetalning
• Kontant betalning via PayPal
• Kontant betalning via Swish
• Observera att faktura som betalningsalternativ inte erbjuds för kunder från företag & offentlig förvaltning sedan den 1 april 2005.

9.0 Sekretess, säkerhet och skydd av personuppgifter

9.1 Personuppgifter 

Vid beställning uppger du personuppgifter såsom namn, adress och telefonnummer. Om du väljer att betala med kreditkort eller avbetalning måste du även ange ditt personnummer. Genom att registrera och beställa godkänner du att vi lagrar och använder dina uppgifter för att fullfölja Wallrites åtaganden gentemot dig. Vi dokumenterar också all kommunikation via telefon eller e-post för att tillhandahålla förväntad service. Dina personuppgifter kommer inte att lämnas ut till tredje part. Om du väljer vårt nyhetsbrev skickar vi information och erbjudanden via e-post. Du kan avboka nyhetsbrevet via aktuellt nyhetsbrev eller vår kundservice.

Enligt Personuppgiftslagen har du rätt att få den information vi har om dig. Vid felaktigheter, ofullständigheter eller irrelevans kan du begära rättelse eller borttagning. Kontakta vår kundservice.

9.2 Cookies 

En cookie är en textfil som skickas från en webbplats till din dator, där den lagras som minne (session cookies) eller som en liten textfil (textbaserade cookies). Vi använder båda typerna av cookies. Textbaserade cookies används vid viss statistik på produkter. Session cookies lagrar inloggningsinformation och din kundvagn när du surfar hos oss. De raderas ur minnet när du stänger webbläsaren. Om din webbläsare inte accepterar cookies kan du inte lägga en beställning online. Du kan ändra detta i webbläsarinställningarna.

10.0 Montering

Vi på Wallrite AB erbjuder våra kunder möjlighet att mot ersättning montera skrivytor enligt överenskommelse utifrån era önskemål. 

På grund av varierande utförande och förutsättningar lämnas vanligtvis en timkostnad exklusive resa och material. På begäran lämnar vi ett fast monteringspris där detta är möjligt. Vid önskad montering på annan ort än där montörerna är bosatta kommer kostnader för resa, logi och traktamente att tillkomma.