General Terms and Conditions

Prices and Price Information

All prices in our online store are indicated in Swedish Krona (SEK) and include 25% VAT. However, you can choose to see the price excluding VAT by clicking on “incl VAT” at the top right corner. You can also select to view the price in Euros or USD, depending on your country and language preference.

How do I get confirmation of my purchase?

Confirmation of order / purchase in our online store
Confirmation will be sent to the email address you provided during the ordering/purchase process.

Modify an order

To change an order
Contact customer service within 24 hours.
Write "Order modification" in the subject line.

Shipping and Delivery

Shipping Costs

For direct purchases over 5000 SEK from the online store, we cover the shipping cost.

For orders and deliveries to countries other than Sweden, please Contact Customer Service.

Delivery Method

Your goods are typically delivered by DHL. From the time you place your order, it will be delivered within 10 days.

Partial Deliveries

If items are backordered, the order will be split into partial deliveries. Wallrite will cover the shipping for the backordered items. Only one invoice fee per order will be charged, regardless of the number of partial deliveries.

For item returns

Customers are responsible for return shipping costs to the warehouse.

We recommend our customers use DHL. Prices for domestic when dropping the parcel at a DHL service point.

Payment Methods

Our Swedish customers pay via Svea Checkout and can choose to shop as a private individual or as a business customer.

Private individual - available payment methods

Invoice, Installments, Bank Transfer via Trustly, account VISA & MASTERCARD, Swish, Paypal

Business customer - available payment methods

Invoice, Bank Transfer via Trustly VISA & MASTERCARD

Business customers wanting to purchase without an organization number - available payment methods

Bank Transfer via Trustly VISA & MASTERCARD

Right of Withdrawal

Distance and Doorstep Sales Act

We follow the Distance and Doorstep Sales Act. Customers have 14 days to exercise their right of withdrawal. This period starts from the time the package is received until the day and time a return/exchange request is made via the Contact Customer Service form.

The product must be unused and essentially in its original condition, preferably repacked in its original packaging.

We inspect all returns. Consumers are liable for any depreciation of the goods if they have been handled in a manner that goes beyond what's necessary to establish the nature or function of the goods.

Right of Withdrawal on Sale Items

This also applies for 14 days on sale items.

Defective Item

In case of defective goods

Contact us

Get in touch as soon as possible to describe the defect, no later than 14 days after the product has been delivered.

Report the defect

Report the defect in writing, for instance, via email to the seller you’ve been in contact with, attaching photos of the defect. Keep a copy of your email.

Return the item

If possible, send back the item to allow us a chance to repair the product or assess the defect.

Wallrite's actions upon confirmed defect

We will repair the defect if possible. We will send a new item if the defect cannot be repaired. We will refund the cost of the product if we cannot provide a replacement.

Exchange of Item

Contact Customer Service within 14 days of receiving your package.

Write "Exchange request". You are responsible for the shipping costs when exchanging an item. However, Wallrite will cover the shipping costs back to you.

Return of Item