1. Purchase
2. Price
3. Delivery
4. Payment
5. Refunds
6. Privacy, Security, and Data Protection
7. Businesses and Public Administration
8. Consumer Sales Act (EU)
9. Right of Withdrawal and Open Purchase (EU)
1. Purchase
- An agreement of purchase is made only when Wallrite AB has confirmed the order through an email order confirmation.
- The order confirmation is generated automatically by Wallrite AB's database without manual oversight.
- In case of any errors, such as regarding price or delivery time, we reserve the right to correct this afterwards.
- When ordering, agreements can only be made in Swedish.
- The agreements are archived with Wallrite AB and are available through Wallrite AB's customer service.
2. Price
- The stated prices are subject to an additional 25% VAT.
- Once an order is confirmed, prices can only be changed under circumstances beyond Wallrite AB's control,
- such as significantly changed raw material prices, currency fluctuations, or changed VAT rates.
3. Delivery
Delivery time
The normal delivery time is 2-4 business weeks after we have received your order.
In cases where an item needs to be ordered from the supplier, the delivery time may be slightly longer.
- Information about the delivery time is provided on the sent order acknowledgment.
- Current stock levels are available under the "Stock Status" button on our website.
- Notification of any deviations from the normal delivery time or the information on the website will be given along with the order confirmation.
Delivery Delay
If a delivery delay occurs, we will notify you via email. We will do everything in our power to complete your order. There may be occasions that make it impossible to complete the order, such as when our supplier is unable to fulfill their commitment to us. We reserve the right to disclaim all compensation to the customer regarding delivery delays.
Business Package / Business Address
When you, as a business, place an order with the delivery method "Business Package," the delivery will only be made to your business delivery address on weekdays between 08:00 and 16:00. The postal service will deliver without contacting you first. If no one is available to receive the delivery, a notice will be left, and you can then pick up the order at the Post Center or the Post Office. Note! As a private individual, you can only choose "Business Package" if you have a P.O. Box address.
Packaging
When ordering full rolls, the material is delivered in the original box. If the delivery includes multiple rolls, they are consolidated on a Euro pallet. Smaller quantities are packed rolled up in a paper roll. Accessories are consolidated where possible or alternatively in separate accessory bags. In some cases, a small fee for the packaging may be charged.
Drop Shipment
For larger orders, the goods are delivered directly from the factory to the recipient, known as a drop shipment. The recipient is informed well in advance of the delivery about all the details related to the shipment.
Transportation Risk
Wallrite assumes the transportation risk, meaning the risk of the goods being damaged or lost during transport from our warehouse to you. In the event of a return, the customer assumes the risk. However, it is the recipient's responsibility to report damaged goods immediately, but no later than 5 business days from the delivery date. Damages should be carefully documented with a written description and photographs.
Returns
Returns are only possible for complete, unopened packages. In the event of a return, a return fee of 20% of the item's value will be charged. Any shipping costs associated with the return will be borne by the customer.
Split Order
If any of the items you ordered have a significantly longer delivery time than the other items, we may be forced to split your order in certain cases.
Unclaimed Orders
In the event that the customer does not claim a postal delivery and the item is returned, a return fee will be charged as mentioned above.
4. Payment
Invoice via Svea Bank
Applies only when you shop here in Wallrite's Webshop. Subject to the usual credit check by Svea Bank.
Bank Giro Direct
Applies only when you shop here in Wallrite's Webshop and is handled manually by Wallrite's financial officer. The credit period is assessed after the usual credit evaluation.
PayPal
If you have a PayPal account, you can choose to pay for your goods securely via PayPal.
Direct payment
Direct payment via the mobile service Swish is only available to our customers with a Swedish bank account linked to that service.
Invoice Corporate customers
Corporate customers are usually billed via invoice. The invoice is primarily sent via the Internet and secondarily via mail. Invoicing can occur after delivery and an approved credit assessment. For installations, partial invoicing can occur for delivered materials before the installation is carried out. Payment terms are 15 days net.
Cash on Delivery (COD)
You pay at the post office or at the door upon home delivery. For order values between 10,000-50,000 SEK, payment must always be made via a Postal Money Order. The maximum order value for COD payments is 50,000 SEK. Orders exceeding 50,000 SEK are delivered using direct bank transfer, card payment, or installment payment. When paying with a Postal Money Order, it should be made out to the Post Office as the recipient. An additional COD fee of 40 SEK applies.
Direct Bank Payments
Applies to those who are connected to the Internet banks of SEB, Föreningssparbanken, Nordea, or Svenska Handelsbanken. When you choose to make a purchase, you will be redirected to your Internet bank where you will log in as usual. The money is then directly withdrawn from your account once you approve the transaction.
Bank- and Credit Cards
Via Svea Checkout for purchases in Wallrite's web shop for those using a VISA or Mastercard.
This does not apply to cards issued by a foreign bank. Enter your card number and the card's expiration date. The funds are reserved in your account when you place the order and are deducted from the account upon delivery. We use 3D Secure, a global security standard developed by VISA and Mastercard for online payments. The transfer of funds is done with SSL encryption, ensuring that no unauthorized person can see your card details.
Payment via International Banks
International customers
Wallrite offers international customers, in countries whose banking systems are blocked by Swedish banks, the opportunity to transfer payments via a special bank account linked to an internet bank.
Fees
Fees, such as transfer and exchange fees associated with various payment methods, are clearly reported and borne by the buyer.
More information
Information about the different payment methods is available upon request or when placing the order.
5. Refunds
Refunds
Any refunds are primarily issued via a credit invoice, to your bank account, personal account, or bank giro account, and secondarily via a money order. The refund is processed within 10 business days from the date we have received and approved your return.
Payment Security
Wallrite places high importance on the security of the payment options we offer. If you have questions about security or want to know more about the payment methods we offer, contact our customer service.
6. Privacy, Security, and Data Protection
Personal Data
When placing an order, you provide personal information such as name, address, and phone number. If you choose to pay by credit card or installment, you must also provide your social security number.
By registering and ordering, you agree that we store and use your information to fulfill Wallrite's commitments to you. We document all communication via phone or email to provide the expected service.
Your personal information will not be disclosed to third parties. If you choose our newsletter, we will send information and offers via email. You can unsubscribe from the newsletter via the current newsletter or our customer service. According to the Personal Data Act, you have the right to obtain the information we have about you. In case of inaccuracies, incompleteness, or irrelevance, you can request correction or deletion. Contact our customer service.
Cookies
A cookie is a text file sent from a website to your computer, where it is stored as memory (session cookies) or as a small text file (text-based cookies).
We use both types of cookies. Text-based cookies are used for certain product statistics.
Session cookies store login information and your shopping cart when you browse our site.
They are deleted from memory when you close the browser.
If your browser does not accept cookies, you cannot place an order online. You can change this in the browser settings.
7. Businesses and Public Administration
The following payment options are offered for online purchases in Wallrite's Webshop
- Direct bank payment via bank giro
- Invoice payment via Svea Bank
- Card payment
- Cash and card payment via PayPal
- Cash payment via Swish. This option is only offered to customers who are connected to this mobile service via a Swedish bank.
- Note! Invoice as a payment option has not been offered to business customers and customers in public administration since April 1, 2005.
8. Consumer Sales Act (EU)
Consumer Sales Act (EU)
Wallrite AB applies the Consumer Sales Act's right of complaint, which applies to the purchase of goods between traders and consumers within the EU.
According to the Consumer Sales Act, you as a customer have the right to make a complaint within 2 years for goods purchased after April 1, 2005. You have 3 years right to make a complaint after receiving the goods.
Defective Goods
Wallrite AB inspects every shipment before it is sent to you.
If the item is still damaged or incorrectly dispatched when it arrives, we will rectify the error at no cost to you.
Complaint
It is important that you make a correct report. In the case of a visible defect, it must be reported directly to the driver upon receipt of the item and to Wallrite AB's customer service. The packaging should be saved for any claim to the postal service in case of transport damage. In the case of a hidden defect, it must be reported to Wallrite AB's customer service within 3 days of receiving the item.
Wallrite Rectifies
A product that we have determined to be incorrectly dispatched or damaged will be replaced if you wish, or we will refund the money along with the shipping cost. However, if you have ordered more items than the one you are returning, we will not refund the entire shipping cost.
9. Right of Withdrawal and Open Purchase (EU)
Distance and Door-to-Door Sales Act
Wallrite Scandinavia AB applies the Distance and Door-to-Door Sales Act, which only applies to private customers.
Right of Withdrawal
As a private customer, you have the right to cancel your purchase within 14 days after receiving the item, provided that the product and its packaging are in unchanged condition.
Invoking the Right of Withdrawal
The item must be unused and not destroyed or damaged. You may not use the item, but you may, of course, carefully examine it. As a private customer, you are responsible for the return shipping cost. Read more under the section "How to Make a Return." Wallrite Scandinavia AB does not accept packages sent cash on delivery (COD).
Notify
Notify Wallrite AB's customer service and return the order within 14 days after you have received all or a substantial part of it. Return form.
Return
The item must be returned in its original product packaging with the specially made inner packaging and sent in the same transport packaging that the item(s) were delivered in to you. Alternatively, a packaging that is equivalent.
The item must be complete
This means that all accessories such as accessory sets, care and assembly instructions, and the transparent label must be included in the return. Wallrite AB reserves the right to charge the cost price for any missing parts if the return is not complete.
How to Make a Return
Return Form
Fill in the return form. It is attached to the outside of the package in a plastic sleeve, or inside the package. By doing this, we can provide you with better and faster service.
Weight
If your return weighs less than 20 kg, you can post it via the transport company's service point. For returns over 20 kg, please contact our customer service to receive a return shipping label. Some service points cannot handle packages weighing over 20 kg. We will adjust the payment for the return shipping when we process your refund.
Your Responsibility
Please note that you are responsible for ensuring the product is well protected during transport back to us. Therefore, you should package the item well. The item must always be returned in its original product packaging with the specially made inner packaging designed to protect the product.
Save the Packaging for 14 Days
Please remember to save all packaging for the 14 days during which the Right of Withdrawal & Open Purchase applies. Place the box in the transport packaging in which the product was delivered to you. If you no longer have this packaging, equivalent packaging will suffice. Always send the return as insured goods, i.e., as registered mail. Save the receipt!