Terms and Conditions
Call Customer Service
09.00 – 12.00
13.00 – 17.00
Return Address Item
195 72 ROSERSBERG
All prices in our e-store are stated in Swedish Kronor (SEK) and include a 25% value-added tax.
Order Confrimation / Online Orders
Purchase confirmation will be sent to the e-mail address you specified when ordering.
Contact customer service within 24 hours.
Type “Change order”.
We offer free shipping for online purchases of more than SEK 5000.
Orders and deliveries to countries other than Sweden
Products are usually delivered via DHL. Once placed, orders will be delivered within 10 days.
In the event that items are returned, the order will be divided into partial deliveries. Wallrite will then be responsible for shipping the remaining products. Only one invoice fee per order is charged, regardless of the number of partial deliveries.
Customers are responsible for the cost of shipping returned items.
For returns, we recommend customers use DHL.
Payment Method for Private Customers
Private Customer payments are split at checkout, partly with VISA CARD / MASTERCARD and partly by invoice.
Payment methods for Corporate Customers
Corporate Customers pay via invoice. Corporate Customers may also pay using the company’s VISA or MASTERCARD.
Choose payment method directly at checkout.
A fee of SEK 19 is added for all customers paying via invoice.
Klarna handles all invoicing related to web sales.
An invoice will be emailed when your order is fulfilled by our warehouse. Payments are expected within 14 days.
We apply the Distance and Home Sales Act
As a customer, you have 14 days to cancel your purchase. The right to cancel applies from the day of your order.Exchange / Return from the Contact Customer Service form.
Returned products must be unused and in unchanged condition, preferably sent back in its original packaging.
We check all returns we receive. Returned products must be unused and in unchanged condition, preferably sent back in its original packaging. The customer will be responsible products returned that are damaged or used.
Right of withdrawal on purchases
The right of withdrawal is also 14 days.
In the case of a complaint related to a faulty product
Contact support within 14 days of delivery.
Wallrite will respond in the following ways:
- If the error can be corrected, then we will do so.
You return the item. If the item is incorrect or the mistake can be corrected, then this is our first remedy. You may be asked to submit pictures of the item if you cannot return it to us.
- You may be asked to submit pictures of the item if you cannot return it to us.
- If we cannot offer a new product, we will issue a refund.
Contact Customer Service within 14 days of receiving your delivery.
Customers pay shipping costs for all exchanges. However, Wallrite is responsible for shipping the new item to you.
Contact Customer Service within 14 days of receiving your item(s).
Write “Return” in the subject line and providing a description. Customers are responsible for shipping returns.
Refund of payment with VISA / MASTERCARD
The money for your return will be refunded to the card with which you paid.
Refund for INVOICE payments
The invoice connected with your return will be adjusted or canceled.
All refunds on fully paid invoices involving Klarna are handled by Klarna.
All refunds on fully paid invoices involving Wallrite are handled by Wallrite.
How is my personal information handled?
When purchasing, your personal information is documented so that we can fulfill the order. Your personal data will not be shared with third parties.
Want a monthly newsletter with this month’s discount product?
In connection with your order, you are registered as a customer. You will then receive an offer for our monthly newsletter.